Lifetime Guarantee with Every Moissanite Baguette Chain
All moissanite baguette chains ship including a lifetime guarantee.
Should Your baguette chain break, tarnish or fade during normal wear, we will provide a one-time replacement of the item - free of charge.
Frequently Asked Questions
Does moissanite pass the diamond tester?
Yes. All IceATL jewelry passes the diamond tester. This is because moissanite and diamonds have identical conductive properties, and that's what diamond testers rely on to determine the result.
What materials do you use?
This item is made with a base of 925 silver that's plated with 14K gold. On top of regular plating, we're one of the few jewelers to also use PVD plating, which protects against tarnishing and fading.
For solid gold or natural diamond jewelry, please contact us on Instagram!
Does moissanite get cloudy over time?
No. All our jewelry is made with internally flawless moissanite. Unlike regular moissanite, it is 100% chemically pure and will never turn cloudy or lose its shine. We are currently one of the only jewelry brands that offer this.
Do you have a physical store?
Our ATL Showroom is appointment only and by minimum budget of $100k per client. Contact us to visit!
Do you offer financing?
Yes. We've partnered with Affirm to offer monthly payments for up to 36 months without any interest or fees.
See if youqualify for financing!
How can I contact IceATL?
Contact us through one of the following channels:
- Instagram @iceatlcom
- Whatsapp +1 678 666 0042
- Email support@iceatl.com
What is the she shipping time?
Processing Time
Processing time differs from product to product. Some in-stock items can be shipped out within 48 hours, while custom orders and made-to-order items may take 3-4 weeks. Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details and the projected delivery date.
Orders ship Monday through Friday. Orders are not being shipped during weekends.
- USA, UK, Canada Delivery Time:
Fedex/DHL: 4-7 business days
- International Delivery Time:
Fedex/DHL: 5-9 business days
How to track my order?
To track your purchase in realtime, please go to our order tracking page.
In-stock items are shipped within 48 hours after purchasing. You will receive a tracking confirmation email as soon as your order has shipped. For custom orders and made-to-order items, the processing time is up to 3 weeks.
How to buy custom jewelry?
How to purchase custom jewelry?
Step 1: Reach Out to Us
Contact us through one of the following channels:
- Instagram @iceatlcom
- Whatsapp +1 678 666 0042
- Email support@iceatl.com
Step 2: Specify Your Design
Tell us exactly what you want to have as the design for your piece or let our team of specialists find a design for you.
Step 3: Review and Confirm Quote
Once we understand your requirements, you'll receive a quote for your custom pendant. If you decide to proceed, a downpayment of $100 is required.
Step 4: Initial Design Concepts
After confirming the quote and making the downpayment, our design team will create multiple initial design concepts for you within 24-48 hours.
Step 5: CAD Design
Once you're happy with an initial design concept, we'll proceed to the detailed CAD Design phase. This stage also takes about 24-48 hours, and you have unlimited revisions until you're completely satisfied.
Note: The initial $100 downpayment will be deducted from the final cost of the pendant.
Step 6: Final Payment and Production
After the CAD design is finalized, we'll request the remaining payment. Then our production team will begin crafting your custom piece.
Step 7: Stay Updated
We'll keep you in the loop during production, sending you images of the progress.
Step 8: Delivery
The production process usually takes between 1-2 weeks, and shipping takes approximately 4 days via DHL.
We're excited to work with you on your custom piece! Feel free to reach out if you have any questions or need further information.
