How to purchase a custom moissanite pendant from iceatl
STEP 1: Contact us
You have two ways to start a custom project:
1. Send us a Direct Message on Instagram @iceatlcom
2. Fill out our free custom jewelry form. Our team will get back to you within 24 hours.
When explaining your ideas to us, you can send us reference images, a sketch or just briefly explain your idea to us.
If you don't have a specific design in mind, we'll create a completely tailored design based on your idea.
STEP 2: Down Payment
Once we fully understand your design, our team will provide you with a quote and ask you to make the down payment of $100.
Within 48 hours after the down payment, we will send you a 3D mock-up of exactly how your custom project will look like. You can make unlimited revisions and adjustments to the design until you are 101% satisfied.
The down payment will be deducted from the final payment amount.
STEP 3: Manufacturing
Once you have confirmed the CAD design, our team will ask you to pay the remaining balance to start the production process.
Manufacturing takes 1-2 weeks. During this time, our team will send you images/videos of your custom project.
STEP 4: Delivery
Once your custom piece is finished, we will send you video and photos of your custom piece for confirmation.
Once you have confirmed that everything is correct, we will deliver it to you within 4 business days using Fedex or UPS.
